Fewer surprises from crashes and OS updates
Monitor crash rates, performance and upcoming iOS and Android releases so issues are caught before they reach app store reviews.
Mobile App Development
App Support & Growth
Keep a live iOS or Android app fast, stable and current—monitoring, bug fixes, OS updates and security patches handled on defined response times, plus a growth roadmap so the app keeps improving instead of just staying alive.
Continuous releases, monitoring and optimisation.
- Defined
- response times
- Works on apps
- we didn't build
- Support plus
- a growth roadmap
01
Quick answer
What is mobile app support and maintenance?
Mobile app support and maintenance keeps a live iOS or Android app stable, secure and current after launch—monitoring, bug fixes, OS and security updates—while also improving it with new features over time. Integr8e delivers both: reliable ongoing support and a prioritised growth roadmap, not just reactive fixes.
- Defined response times for critical bugs
- OS, security & dependency updates handled
- Works on apps built by other teams
- Support plus a prioritised growth roadmap
Business outcomes
Built to keep the app stable and still moving forward.
Integr8e approaches app support & growth as a business capability—not an isolated technical task. Priorities stay connected to the users, operations and results behind the work.
Defined response times, not best-effort
Get agreed response times for critical bugs, security issues and hot-fixes instead of an open-ended support queue.
An app that keeps improving, not just surviving
Turn usage data and user feedback into a prioritised roadmap of features and improvements, not just a rolling bug-fix list.
Support that works on apps we didn't build
Get a proper audit and onboarding for an existing app first, so support quality doesn't depend on who wrote the original code.
What we deliver
App support and maintenance services from monitoring to growth.
One connected team covers the decisions and delivery work needed to move from uncertainty to a dependable outcome.
App audit & support onboarding
Assess the current codebase, crash history, dependencies and store ratings—including apps built by another team—before support begins.
Monitoring & incident response
Track crashes, performance and uptime, with defined response times for critical issues, security incidents and hot-fixes.
OS, security & dependency updates
Keep the app compatible with new iOS and Android releases and current on security patches and third-party SDK updates.
Bug fixing & performance tuning
Diagnose and resolve the crashes, memory issues and slow screens that are actually driving poor reviews and churn.
Feature development & growth
Design and build new features and improvements from a prioritised roadmap, not just reactive support tickets.
Analytics & release management
Use crash, performance and usage data to prioritise the roadmap, then manage phased releases to the App Store and Google Play.
Is this the right fit?
Best suited for product and engineering teams operating a live mobile app—whether Integr8e built it or another team did—who need dependable ongoing support plus a plan for what to build next.
Not every challenge needs the same team or solution. We start by testing the business case, current constraints and fastest credible route to value—then recommend a scope that fits the evidence.
Delivery architecture
A controlled path from app audit to ongoing support and growth.
The plan adapts to your context, while short feedback loops and visible milestones keep the engagement controlled.
- 01
Audit
Assess the app's codebase, crash data, dependencies and store ratings, whichever team originally built it.
- 02
Define
Agree monitoring scope, response times and the split between reactive support and planned improvement work.
- 03
Support
Monitor the app, resolve incidents against agreed response times, and keep OS, security and dependency updates current.
- 04
Improve
Turn usage data and feedback into a prioritised roadmap of fixes and features.
- 05
Release & grow
Ship improvements in phased releases and continue refining priorities using real production evidence.
Technology context
Tools chosen around the problem—not the trend.
We select platforms against security, scale, team fit, integration needs and the full cost of ownership.
- Swift
- Kotlin
- Firebase
- REST APIs
- SQLite
Frequently asked questions
Answers about app support & growth.
Need an answer specific to your environment? Share the context and our team will help you identify a practical next step.
What is mobile app support and maintenance?
Mobile app support and maintenance keeps a live iOS or Android app stable, secure and current after launch—monitoring, bug fixes, OS and security updates—while also improving it with new features over time. Integr8e delivers both: reliable ongoing support and a prioritised growth roadmap, not just reactive fixes.
What's the difference between app support and app maintenance?
Maintenance keeps the app running—OS compatibility, security patches, dependency updates and bug fixes. Support covers how issues get handled day to day—monitoring, response times and incident resolution. Integr8e combines both with a growth layer on top, so the app doesn't just stay alive, it keeps improving.
Can you support and maintain an app your team didn't originally build?
Yes. Integr8e audits the existing codebase, dependencies, crash history and store ratings before taking over support, so quality doesn't depend on who wrote the original code. Most support engagements start this way.
How quickly do you respond to critical bugs or crashes?
Response times are agreed during onboarding based on the app's importance and the support tier—typically faster resolution for crashes and security issues than for minor bugs or enhancement requests. Response times are documented in the engagement agreement, not left as best-effort.
How much does ongoing app support and maintenance cost?
Cost depends on the app's size, complexity and how much of the work is reactive support versus planned feature development. Integr8e can price a fixed monthly retainer, a dedicated support allocation, or a time-and-materials model depending on how predictable your needs are.
How do you handle new iOS and Android OS releases?
Integr8e tests against developer beta releases ahead of public launch where possible, so compatibility issues are caught and fixed before users update their devices, rather than discovered through a wave of crash reports after an OS update ships.
Will ongoing maintenance cause downtime or disrupt existing users?
No. Updates are tested and released in controlled phases—often to a small percentage of users first—so issues are caught before a full rollout, and existing users don't experience the update as a disruption.
Do you only fix bugs, or can you also build new features?
Both. Support engagements typically combine reactive bug fixing and monitoring with a prioritised backlog of feature development and improvements, based on usage data and user feedback rather than an unstructured request queue.
Can app support integrate with our existing systems and analytics?
Yes. Support and monitoring can connect to your existing analytics, crash reporting, CRM and backend systems through REST APIs or existing integrations, rather than requiring a separate toolset.
What happens if the app needs a bigger rebuild or modernization, not just support?
If an audit surfaces architecture or technical debt issues that ongoing support can't reasonably fix, Integr8e can scope a phased modernization or rebuild separately, rather than continuing to patch a system that needs deeper work.
Start with the outcome
Let's make your app support & growth initiative concrete.
Tell us what needs to change, who it affects and where the current approach falls short. We'll help shape a sensible next step.
hello@integr8e.com